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About Us

TATAMI ROOM
Toll free: 800-636-3138 (Local: 650-952-2151)
E-mail: tatamiroom@gmail.com
About us:
Tatami Room began in the millennium as an online store providing Japanese home accents in style and quality. Many professional designers are now using a touch of Asian influence to decorate homes, as seen in major home and decorating magazines. Our team draws their inspiration from modern and traditional Japanese homes to search for similar decorative products at excellent quality and value.

Items order by phone or e-mail:
Because some items can be heavy and oversized, truck freight may be required. Our job is to find the best shipping rate to deliver goods to our customers. Please contact us by phone or e-mail for freight quotes. Be sure to provide item number, quantity and destination (CITY-STATE-ZIP).

Our return policy:
If within 30 days of receipt of your shipment, you are not satisfied with the product you have received, you may return any item for a full refund (shipping & handling fees are non-refundable). Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund. A 15% re-stocking fee may apply for bulk orders. Please contact our customer service for return authorization.

Shipping Damage:
Contact us immediately if package(s) are damaged due to shipping. We will replace your damaged item(s) at no cost.

Security Features:
Tatamiroom.com has taken strong measures to ensure our payment information is processed securely, confidentially, and accurately online. Security is our top priority and we understand the need for secure online ordering. We utilizes the Secure Sockets Layer(SSL), an advanced encryption technology that makes it virtually impossible for unauthorized parties read or intercept any information you send us.
Our website is frequently scanned by McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

TATAMI ROOM
Toll free: 800-636-3138 (Local: 650-952-2151)
E-mail: tatamiroom@gmail.com




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